Shipping & Delivery

Orders placed between Monday to Friday will be dispatched within 2-3 working days and sent by Royal Mail 1st class recorded delivery.

Under normal circumstances deliveries are completed within 6-10 days from the order confirmation date.

If your order is urgent or required quicker then please get in touch.

Returns and Refunds

If you are not happy with your order then please contact us to arrange a return. Within 14 days we will offer a full refund as long as the order is returned in the same condition as to which it was shipped.

After 14 days (and less than 30 days) we will still accept returns as above but reserve the right to charge a 10% restocking fee.

Are my payments safe?

Our website uses SSL security to ensure all transactions are carried out securely. Our Payments are processed by Stripe, one of the worlds largest payment processors. We do not store your card details or even see them.

All your personal data is stored in accordance with the Data Protection Act and GDPR Guidelines.

Contact Information

You can contact us by phone on 07568 313655 or via email at sales@airxploration.wales.

We are based in Cathays, Cardiff but we don’t have a customer-facing shop at present. All of our contact information is also on the emails you received in relation to your order.